Privacy Policy

Introduction

Unleashed Systems LLC ("we," "our," or "us") operates The Method, a language learning application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

Please read this privacy policy carefully. By using The Method, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Information

• Phone number (used to send one-time verification codes via SMS)
• First name (used to personalize your experience and communications)
• Email address (used for account verification and communications)
• Password (encrypted using industry-standard hashing, if you choose email login)

We do not access, read, or store your contacts, SMS messages, or any other data from your device beyond what is explicitly listed in this policy.

Learning Data

• Language preferences (native language and languages you're learning)
• Learning progress (phrases studied, confidence scores, completion history)
• Streaks and milestones achieved
• Listening exercise completion and comprehension ratings

The Method does not record or collect voice/audio from your device. Audio content is played locally and processed on-device only.

Device and Technical Information

• Device type and operating system version
• App version
• Timezone
• IP address (collected automatically through server logs and error reporting)
• Crash logs, error reports, and performance data
• Device identifiers for debugging purposes

How We Use Your Information

We use the information we collect to:

• Provide and maintain The Method services
• Authenticate your identity and secure your account
• Personalize your learning experience
• Track your progress and adapt lesson difficulty
• Send one-time verification codes for account security
• Send email verification requests to confirm your email address
• Send you information about new features, product updates, and improvements to the Service
• Diagnose technical issues and improve app stability
• Respond to your support requests

Email Communications

By providing your email address, you agree to receive the following types of communications from us:

• Transactional emails: Account verification, password resets, and other communications necessary for the operation of your account. These cannot be opted out of while your account remains active.
• Product updates: Information about new features, improvements, tips for using The Method, and other updates related to the Service. You may unsubscribe from these communications at any time.

You can unsubscribe from non-essential emails by clicking the "unsubscribe" link included in each email or by contacting us at support@themethodapp.co. Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your account.

Third-Party Services

We share information with the following third-party service providers who help us operate The Method:

• Twilio — Receives your phone number to send SMS verification codes. May also receive SMS delivery metadata.
• Resend — Receives your email address and first name to send email communications including verification emails and product updates.
• Sentry — Receives crash logs, error reports, device identifiers, IP address, and diagnostic breadcrumbs to help us identify and fix bugs.
• Amazon Web Services (AWS) — Hosts our servers and stores your account data, learning progress, and audio lesson content.

These services process data on our behalf and are bound by their own privacy policies.

Sharing and Disclosure

We do not sell your personal information.

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (as described above)
• Legal Requirements: When required by law, legal process, or government request
• Protection of Rights: To protect the rights, property, or safety of Unleashed Systems LLC, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

Data Storage and Security

Your data is stored securely on servers located in the United States or other countries where we or our service providers operate. We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of passwords using industry-standard bcrypt hashing
• Secure HTTPS connections for all data transmission
• Rate limiting to prevent unauthorized access attempts
• Regular security audits and updates

Data Retention and Account Deletion

We retain your personal information for as long as your account is active or as needed to provide you services.

You may delete your account at any time directly within the app by going to your Profile and selecting "Delete Account." Upon deletion, your personal data will be permanently removed from our active systems. Some data may persist in backups for up to 30 days before being fully purged.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data

To exercise these rights, you can use the in-app settings or contact us at support@themethodapp.co.

U.S. State Privacy Rights

If you are a resident of California, Virginia, Colorado, Connecticut, Utah, or other states with applicable privacy laws, you may have additional rights including:

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of personal information

We do not sell or share your personal information as defined by applicable state privacy laws.

Children's Privacy

The Method is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@themethodapp.co

Company: Unleashed Systems LLC